Last updated: January 2026
Texalo provides a platform that automatically sends AI-generated SMS messages to callers who reach a business phone number and receive no answer. The service includes a dashboard for managing conversations and a manual reply feature.
You must provide accurate information when creating an account. You are responsible for maintaining the security of your login credentials. You must be at least 18 years old and operating a legitimate UK business to use the service.
You may use Texalo only for legitimate business communications with people who have called your business phone number. You must not use the service to send unsolicited messages, spam, or any content that violates UK law including the Communications Act 2003 and the Privacy and Electronic Communications Regulations (PECR).
You are the data controller for your customers' personal data processed through Texalo. Texalo acts solely as your data processor. You are responsible for:
The service is provided on a monthly subscription basis at £49.99 per month plus VAT where applicable. Billing is handled by Stripe. Your subscription renews automatically each month unless cancelled. You may cancel at any time through the Settings page in your dashboard.
If you are not satisfied within the first 14 days of your first subscription period, contact us at hello@texalo.co.uk for a full refund. This applies to first-time subscribers only.
You may cancel your subscription at any time. Access continues until the end of the current billing period. No partial refunds are issued for unused days after the 14-day guarantee period.
Texalo is a tool to assist with missed call follow-up. We do not guarantee that use of the service will result in recovered business or that all callers will respond. We are not liable for any lost business, revenue, or opportunities whether or not the service was operating correctly.
Our total liability to you for any claim arising from use of the service is limited to the fees paid by you in the 3 months preceding the claim.
We aim for high availability but do not guarantee 100% uptime. Planned maintenance will be communicated in advance where possible. We are not liable for interruptions caused by third-party services (Twilio, Stripe, Anthropic) or events outside our control.
We may update these terms from time to time. We will notify you by email at least 14 days before material changes take effect. Continued use of the service after that date constitutes acceptance.
These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Whitepath Ltd — hello@texalo.co.uk